Terms of Service

These terms are between you and Bruce De Rouche BG Holding Ltd, called "we", "us" and "our" below. Bruce De Rouche BG Holding Ltd is a private limited company registered in England and Wales under company number 16893112, incorporated on 5 December 2025. Its registered office is 11 Garman Close, London, N18 1XH, United Kingdom. fEuzion is a division of that company.

They cover your use of https://feuzion.co.uk and anything you buy from us. By using this site you accept them. If you do not accept them, please do not use the site.

This website has two parts. The marketing pages describe the service and carry four forms: a contact form, a booking enquiry on the home page, a newsletter sign-up and a coach application. The booking and account area (the pages under /book, /account and /admin) lets you create an account, add the athlete you are booking for, pay for an assessment and see released results. The site does not run analytics and does not advertise to you.

Anyone may read this site. Buying an assessment or a programme is different, because almost everyone we assess is a child.

• You must be 18 or over to create an account, to book, to pay, or to enter into any agreement with us.
• A booking for anyone under 18 must be made by that child's parent or legal guardian, who is the person contracting with us.
• A child under 13 is never enrolled by themselves. A parent or guardian enrols them.
• Under-18s give their own age-appropriate assent before any assessment. If a young person does not want to take part, we do not assess them, whatever the person paying would prefer.
• You confirm that the information you give us, particularly medical history, injuries and emergency contacts, is accurate and complete, and you keep it up to date in your account.

Please use this site lawfully and reasonably. Do not:

• use it for any unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to it, to another person's account, or to any system or network connected to it;
• introduce malware, or attempt to disrupt or overload the site or its forms;
• scrape, copy or republish substantial parts of it for a competing service;
• misrepresent yourself, or submit an enquiry or a booking on someone else's behalf without their knowledge.

We may restrict or withdraw access if any of the above happens. See “Suspension and withdrawal” below.

The T.A.P.E.S.™ standard, the R.A.G.b™ bands, the fEuzionScore™, the report format, the site's text, design and images, and our names and marks all belong to us or to our licensors. They are protected by copyright and trade mark law.

You may read this site, and print or download extracts for your own personal use. You may not republish, sell, licence or commercially exploit any of it without our written permission.

An assessment report belongs to the family who commissioned it, and you may share your own child's report with whomever you choose: a club, a school, a coach. What you may not do is reproduce our report format, our scoring or our methodology to deliver an assessment service of your own.

Prices are published on our pricing page and are grouped by age band. When you book online the price, what it includes and its VAT treatment are shown before you pay. When you book by email or telephone we confirm the same in writing before you pay anything.

Online bookings are paid at the time of booking, by card through Stripe Checkout or from a prepaid wallet balance or programme entitlement held on your account. We do not see or store your card number; Stripe handles the payment.

A contract is formed when your booking is confirmed: for an online booking, when the payment completes and the confirmation is issued; for a booking by email or telephone, when we confirm it in writing. Submitting an enquiry does not form a contract.

An assessment is a professional service, not a product with a guaranteed outcome. We tell you what we measured and what we recommend. We do not offer, imply or estimate an academy place, a signing, a contract, a transfer value, an injury outcome or any prediction about a child's future, and no part of what you pay for is contingent on any of those.

Nothing in these terms affects your statutory rights as a consumer, and nothing below is intended to reduce them.

Under the Consumer Rights Act 2015, a service must be carried out with reasonable care and skill, and goods must be of satisfactory quality, fit for purpose and as described. If a service we provide falls short, you are entitled to have it put right or to a price reduction. If goods we supply are faulty, you are entitled to a repair, a replacement or a refund.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where you buy from us at a distance (online, by email or by telephone) you generally have 14 days to change your mind. For goods, that period runs from the day you receive them, and they must be returned unused and in a resaleable condition. For a service, the period runs from the day the contract is made.

If you ask us in writing to begin a service within that 14-day window and we do so, you may be charged for what has already been delivered if you then cancel. If an assessment has already taken place, the right to change your mind no longer applies to it.

Over and above those rights, a booking made online can be rescheduled or cancelled from your account with at least 48 hours' notice. A cancellation made in time is credited to the wallet on your account to use against a future booking; if you would rather have the money back on your card, ask us and we will arrange it. If a child is ill or injured on the day, tell us as early as you can and we will find another date rather than assess an athlete who is not fit to be tested.

We will:

• supervise athletes throughout an assessment;
• demonstrate every test before it is performed;
• run a readiness check before testing, and stop testing if an athlete reports pain, dizziness, discomfort or any injury symptom;
• stop a session where safeguarding, welfare or safety requires it, and record why;
• tell you plainly what we found, including when the answer is not what you hoped.

We will not:

• make any claim or prediction about a child's future in football;
• offer a probability of signing, an academy place, a professional contract or a valuation;
• publish a child's name, image or results without documented consent;
• sell your data, or use it to train third-party AI models.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. That includes your statutory rights as a consumer.

Subject to that, we are not liable for indirect or consequential loss, for loss of opportunity, or for any decision a club, school or third party takes after reading a report.

We may suspend or withdraw access to this site or to an account, or decline or end a booking, where the acceptable use rules above are broken, where information given to us is materially inaccurate, where behaviour towards our staff or other athletes makes continuing unreasonable, or where a safeguarding concern requires it.

Where we end a booking and the fault is not yours, we refund what you have paid for anything not delivered.

We may update these terms, for example when a new service becomes bookable online or when a policy above changes. The version that applies to your booking is the version in force when it was confirmed.

Material changes will be flagged on this page. This version was last reviewed on 10 September 2026.

If something has gone wrong, tell us first and give us the chance to put it right. Email admin@brucederouche.com with what happened and what you would like us to do.

We acknowledge every complaint in writing, tell you who is handling it, and give you a written answer. If you are not satisfied with that answer, you can use the mediation route described under “Governing law and disputes” below, and nothing stops you complaining to a regulator at any point.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.

Before either of us starts court proceedings, we ask that we both try mediation through the Centre for Effective Dispute Resolution (CEDR). Mediation is quicker, cheaper and less adversarial than litigation, and it does not stop you going to court afterwards if it does not work. It also does not affect your statutory rights or your right to complain to a regulator.